Shipping Info

Singpost Normal Mail 

**TEMPORARY SUSPENDED DUE TO DELAYS**

Item will be sent out within 1-3 working days after order is placed and payment verified. Delivery by Normal Mail takes 2-7 working days (excluding weekends & public holidays). However, it may take as long as 2-4 weeks especially during peak and festive season. If you have yet to receive your item and would like to send an enquiry, please do so after 4 weeks. All normal mail will be send directly to buyer's mailbox. Kindly check your mailbox after item is sent out.

We regret that no replacement, refund or cancellations for parcel not received via normal mail. Upon selecting Normal Mail, buyer agrees to bear liability of any delayed or lost parcel (if any).

Hence, we strongly encourage buyers to opt for Courier Service to avoid such inconveniences.

Kindly ensure that your mailbox is empty. Singpost will leave a note if the item cannot fit into your mail box. Singpost will leave another note after 5 working days to ask buyer to pick it up from the Post Office if the parcel is not collected.

Please note that The Dress Room does not provide any proof of mailing or tracking numbers for all parcels shipped out via Normal Mail Postage.

Courier Service 

Item will be dispatched out within 1-3 working days after order is placed and payment verified. Delivery by Courier Service takes 1-3 working days (excluding weekends & public holidays) after parcel is dispatched out.

Parcel will be sent directly to buyer's shipping address. Kindly ensure that someone is around to receive the parcel. Delivery timing will be from 9am to 10pm. Buyers are not able to choose delivery timing. For Express Delivery or Scheduled Timing Delivery, please contact us prior to placing an order and we quote you the additional cost separately. 

Tracking number will be provided to track your parcel.

Please note that the courier service fee is a subsidised rate.

*PROMOTION

FREE LOCAL COURIER SERVICE FOR ALL ORDERS ABOVE S$50 NETT

LOCAL SHIPPING FEES 

Normal Local Postage - S$1.70 Flat
Courier Service - S$4.00 Flat

 

TERMS AND CONDITIONS

By shopping at The Dress Room, you are responsible for all applicable charges and the cost of return shipping back to The Dress Room including shipments that are refused by you at delivery. All products will be shipped to the address provided by the customer upon check-out, The Dress Room shall not be liable for any forms of lost packages. To avoid such situations, kindly check your address carefully to ensure that full and correct address is provided during checkout. 

Should the package be returned to The Dress Room due to an invalid address or if the package is unclaimed at your local postal office, you will bear full responsibility for the shipping charges necessary for a re-shipment. In such cases, a return or refund is strictly prohibited. 

All prices shown are in Singapore Dollars.